Management of the development and implementation of EU CSW-CERTEX, and all its components including daily reporting, monitoring and availability, interface with MS and with Partner DGs, from specification to deployment, testing, migration, entry in operation, conformance testing, and maintenance, management of the development and implementation of other Customs TES IT services as a second priority.

The management and coordination of the service desk activities, ensuring that incident, problem, change, configuration, and release management is delivered according to quality plans (FQPs) and to quality levels agreed in the Service Level Agreement (SLA).

The management and coordination of the testing activities during development cycle with the development team and the partner DGs, ensuring that actions are taken on all sides in order to fix the errors.

The management and coordination of the testing activities during CONFORMANCE cycle with the MS, ensuring that actions are taken on all sides in order to fix the errors.

Correct delivery of the Customs TES projects as defined in the Electronic Customs Multi-Annual Strategic Plan (MASP).

Correct functioning of the existing Customs TES IT systems and applications.

Act as a backup to other functions in the Central Project Team.

Interaction with the business analysts, customer, users, project leaders and the developers.

Understand the overall customs processes to be able to determine the required IT requirements. More explicitly, the relationships between the customs business layer and the IT service layer are of major importance.

Set up and enforce the respect of organisation, procedures, and project office tasks, raising warnings in case of non-respect of these.

Enforce the quality of delivery on schedule.

Structure the information in ways that are appropriate to the target audience.

Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.) within DG TAXUD and/or with Member States or other partners.

Manage the maintenance of the Customs trans-European IT systems as to support their operation according to the business expectation.

Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms, including coordination of National

Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations.

Plan and coordinate integration activities with major platforms, other service applications providers and National Administrations application providers.

Manage roll-out of transition and/or migration of Customs trans-European distributed IT systems from the one operational phase to the subsequent one.

Plan and coordinate the HO-TO process and ensure that the knowledge, projects, and deliverables are transferred successfully to the new team.

Set up and enforce the respect of organisation, procedures, and project office tasks, ensure compliance with internal standards, raising warnings in case of non-respect of these.

Escalate risk and issues, in particular the ones with potential impacts on time or resources.

Propose new initiatives and contribute to the IT system design and strategic planning work.

Coordinate the projects’ various stakeholders (DG TAXUD business and IT teams, subcontractors’ teams, COTS providers, Member States' representatives, Partner DGs, etc.).

Enforce the delivery of the project(s) according to the agreed schedule, with the expected quality and with the resources provided.

Structure, plan, organise and monitor the project(s) he/she is responsible for during some or all its (their) life cycle phases.

Contribute to the program planning and delivery of artefacts according to the contract planning of deliveries.

Systematic progress assessment and timely reporting on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, KPI, etc.) within DG TAXUD and/or with National Administrations or other partners.

Understand the technological aspects of the project, including the risks and the success factors. Work with the help of solution architects/IT analysts only on complex matters.

Provide suggestions for service or methodology improvements.

Support to transversal activities such has conference calls, produce documents, documents review, meetings minutes and quality checks.

Asses the quality of deliverable and services from contractors.

Design, organisation, and follow-up of National Administrations CT (Conformance Testing) campaigns and rollout.

Coordinate within TAXUD, with sub-contractors, Partner DGs and with National Administrations environments configuration, application deployment; as well as incident, problem, change, configuration, and release management.

Participate and contribute to meetings with DG TAXUD, contractors, National

Administrations States and/or other partners including preparing material for these meetings.

B2 level of English minimum. Any knowledge of French is an asset.

Proven experience with service management

Proven experience with Atlassian Platform

Proven experience with Agile/Scrum methodologies

Experience with customs procedures or systems

Minimum experience of 20 years in IT systems out of which 1 year within customs environment

Ability to react efficiently and fast to PROD & CONF incidents

Ability to give business and technical presentations to multiple stakeholders

Ability to cope with fast changing technologies

Ability to work autonomously is mandatory

Very good communication skills with technical and non-technical audiences

Capability to write clear and structured technical documents

Ability to participate in technical meetings

Proven experience with testing/testing automation and testing web-services.

Experience working in teams using Agile or Scrum methodologies.

English

ORACLE DB

Atlassian Platform

Agile

Our client within the European Institutions is currently looking for a Service Manager to work on the management of the development and implementation of EU CSW-CERTE

Public

Service Manager

€355

Location:

Brussels, Belgium

Apply before:

08/08/2025

Project summary

Languages needed

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Project description

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