Apply the International Function Point Users Group Functional Size Measurement (IFPUG FSM) method in order to determine the functional size of IT projects when possible, based on the IFPUG at DG TAXUD guidelines;

Apply the IFPUG SNAP (Software Non-functional Assessment Process) method to measure the nonfunctional requirements, based on the IFPUG at DG TAXUD guidelines;

Validate the number of function points and SNAP points determined by the development Contractor

Manage and coordinate with all stakeholders to address the issues related to functional and nonfunctional measurements;

Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;

Structure the information in ways that are appropriate to the target audience;

Report on the service status (tasks progress, plan, actions, risks, issues, decisions, changes, etc.) within DG TAXUD or other partners;

Escalate issues, in particular the ones with potential impacts on time or resources;

Provide suggestions for service or methodology improvements;

Participate and contribute in meetings with DG TAXUD and contractors

B2 level of English minimum. Any knowledge of French is an asset.

IFPUG CFPS (Certified Function Point Specialist) certification is mandatory; IFPUG CSP (Certified SNAP Practitioner) certification is not mandatory but is an asset. The candidate is expected to take the CSP exam if not certified yet;

Project management experience, preferably in the area of IT;

Experience in working with multiple stakeholders;

Willingness to use the tools and methodologies as specified by DG TAXUD;

Experience of large scale systems integration projects is an asset, preferably within IT and/or taxation, excise and customs environment;

Technical knowledge of the European Commission standard IT products and technologies is an asset;

Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously;

Strong organisational and co-ordination skills;

Experience in international/multicultural environment;

Experience in consulting and coordinating multiple sub-contractors for the assigned IT projects;

Experience with Project Management tools (such as MS Project, Word, Excel and Visio); willingness to use the project management tool and methodologies as specified by DG TAXUD;

Technical knowledge of the European Commission standard IT products and technologies is considered as an asset;

Strong organisational, project management and coordination skills with many international stakeholders is required;

Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously are mandatory;

Demonstrate motivation to deliver according expectations in a team;

Experience in progress monitoring and reporting to all levels within the organisation and involved stakeholders;

Good communication skills (adapt the information to the target audience);

Ability to produce minutes, notes, planning schedules, etc. is required;

Ability to understand the technological aspects of the project, as well as the risks and the success factors is required;

Experience in an EU public administration IT service linked to Customs / EU or International Institutions linked to Customs is an asset.

English

Agile

MS PROJECT

Word

Microsoft Visio

Our client within the European Institutions is currently looking for a Service Manager to apply the International Function Point Users Group Functional Size Measurement (IFPUG FSM) method in order to determine the functional size of IT projects when possible.

Public

Service Manager

€355

Location:

Brussels, Belgium

Apply before:

07/08/2025

Project summary

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