Manage and monitor projects throughout their life cycle phases (inception, elaboration, construction, and transition), including overseeing architecture, specifications, development, and testing activities (including tests with Member States and partners).

Oversee the development and implementation of IT services to meet business needs, ensuring services are delivered on schedule and within agreed quality standards.

Monitor and report on service operations, capacity consumption, and overall performance; liaise effectively with internal and external stakeholders.

Implementing consistent IT service management frameworks transversally across the projects of the sector to improve efficiency and service quality.

Manage and coordinate operational activities, ensuring incident, problem, change, configuration, and release management comply with quality plans and Service Level Agreements (SLAs).

Define, monitor, and report on Key Performance Indicators (KPIs) and all relevant quality metrics.

Establish, enforce, and monitor adherence to organisational procedures; raise warnings and escalate issues as necessary, particularly those impacting time or resources.

Structure and present information appropriately for various target audiences, including reports on service and project status covering SLA adherence, risks, issues, decisions, and changes.

Coordinate communication and facilitate collaboration with DG TAXUD teams, contractors, vendors, Member States, Economic Operators, and other Commission services to ensure smooth service operations and delivery.

Maintain accurate and up-to-date contract documentation and records for audit and reporting purposes.

Understand the technological aspects, risks, and success factors of projects; escalate complex issues involving solution architects or IT analysts as needed.

Produce and review project and service documentation, providing continuous suggestions for service and methodology improvements.

Participate actively in meetings with all relevant stakeholders, contributing to decision-making and ensuring transparency in service and project progress.

B2 level of English minimum. Any knowledge of French is an asset.

EQF Level 7 in Information Technology, Computer Science, or a related field.

Minimum 8 years’ experience in IT, including recent 5 years’ experience as an IT Service Manager in multi-stakeholder environment.

Experience in implementation of IT project specification of platforms, components, data and services.

Solid understanding of ITIL, SLA, OLA, and SMT frameworks and standards. Demonstrated ability to coordinate multiple stakeholders and manage vendor relationships effectively.

Knowledge of SD-WAN technology and networking concepts. Awareness of current and emerging technologies and their potential impact on platform and data exchange architectures.

Proven track record in EU public procurement project management.

Proven experience with service management frameworks and related tools.

Hands-on experience supporting large-scale transformation projects involving different external and internal stakeholders while ensuring business continuity.

Strong technical knowledge of TAXUD IT architecture.

Knowledge and experience with EU public procurement is highly desired.

Proficient in-service monitoring, performance optimisation, and issue resolution.

Experience in long-term planning and roadmap development for IT architecture.

Strong communication and interpersonal skills to engage effectively with stakeholders at all levels

Microsoft Office including Visio and Project

Knowledge of EC corporate tools (CISCBAC, SMT) and standards

Preferred Certifications and/or Standards:

Software testing certificates (CSTE, ISTQB) and network certificates are advantageous.

English

ITIL

Our client within the European Institutions is currently looking for a Service Manager to work on the management and monitoring of projects throughout their life cycle phases (inception, elaboration, construction, and transition), including overseeing architecture, specifications, development, and testing activities (including tests with Member States and partners).

Public

Service Manager

€355

Location:

Brussels, Belgium

Apply before:

15/07/2025

Project summary

Languages needed

Main skills

Project description

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