Management of the development and implementation of services in order to meet the business needs;

Ensuring maximum uptime, accurate and early incident response, appropriate configuration management, proactive maintenance and tuning;

The monitoring and reporting on operations and on capacity consumption, and liaison with all (internal and external) stakeholders;

Escalate issues, in particular the ones with potential impacts on time or resources;

Collaborate with development and operations teams to enhance service delivery and reliability;

Management of one or more digitalisation projects, including planning, scoping and control of delivery by external contractors, under the supervision of the responsible official;

Manage and follow up a (set of) project(s) in some or all its (their) life cycle phases (inception, elaboration, construction and transition); during the software development phase of the plan, to manage and follow up some or all activities (architecture, specifications, development, tests – including tests with Member States or other partners, etc.);

Manage and follow up related activities, in particular those of external contractors, and the interdependencies of the several contractors’ activities, to ensure end-to-end delivery of all activities in a timely manner, typically towards a stringent policy deadline imposed by legislation;

To follow up development and conformance testing activities of external partners: Member States and/or Traders;

Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;

Coordinate the projects’ various stakeholders: DG TAXUD business and IT teams, subcontractors’ teams, COTS providers, Member States’ representatives, etc.;

Manage and coordinate with all stakeholders to address the issues reported by various project teams;

Enforce the delivery of the project(s) according to the agreed schedule, with the expected quality and with the resources provided;

Contribute to technical design and/or validate technical design as proposed by the external contractor;

Understand the business and technological aspects of the project, including the risks and the success factors. Work with the help of business, process and data analysts, enterprise/solutions architects as needed;

Report on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, etc.) within DG TAXUD and/or with Member States or other partners;

Pro-actively identify risks on project delivery and propose and implement mitigation measures;

Provide suggestions for service or methodology improvements;

Support all testing activities and optimization of workflows;

Participate in the design of solutions and security implementation in the context of DevSecOps;

Structure the information in ways that are appropriate to the target audience;

Participate and contribute in meetings with DG TAXUD, contractors, Member States and/or other partners.

B2 level of English minimum. Any knowledge of French is an asset.

Minimum 20 years’ experience in IT, including recent 5 years’ IT project management experience;

Extensive experience of large scale digital distributed systems integration projects is an asset;

Prior experience with customs and/or taxation applications is an asset;

Strong understanding of DevOps practices and tools;

Good technical knowledge of TAXUD IT architecture;

Experience with Project Management tools;

Technical knowledge of the European Commission standard IT products and technologies.

Experience with Agile Software Development methodologies;

Extensive experience with DevSecOps process, methodologies and tools: Bamboo, Jenkins, SonarCube including establishing policies, rules, pipelines;

Extensive experience with Application Lifecycle Management (ALM) tools like Confluence, JIRA, Bitbucket etc.;

Experience with Software Development (Java & Oracle) coding tools e.g. IDE, build and deployment tools e.g. Nexus;

Experience with query languages used to search and filter data e.g. KQL;

Recent project and service management experience, preferably in the area of IT;

Experience in working with multiple stakeholders;

Experience with Project and Service Management tools; willingness to use the project and service management tool and methodologies as specified by DG TAXUD

Extensive experience of large scale systems integration projects, preferably within IT and customs environment;

Technical knowledge of the European Commission standard IT products and technologies;

Experience in project coordination procedures, preferably involving a recognised methodology;

Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously;

Strong organisational and co-ordination skills;

Ability to produce minutes, notes, business cases, vision documents, service level agreements, terms of collaboration, planning schedules, etc.;

Excellent knowledge of DG TAXUD key technologies;

Very good communication skills with technical and non-technical audiences;

Capability to write clear and structured technical documents;

Ability to cope with fast changing technologies used in application architecture and design;

Excellent interpersonal and communication skills;

English

Agile

Atlassian Bamboo

Jenkins

Atlassian Confluence

JIRA

Java

Oracle

Our client within the European Institutions is currently looking for a Service Manager to work on the management of the development and implementation of services in order to meet the business needs. 

Public

Service Manager

€355

Location:

Brussels, Belgium

Apply before:

18/06/2025

Project summary

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