Coordinate operational change management activities to ensure effective service management;

Make improvements to the operational change management process on a regular basis, aiming for consistent, on-time validation of changes;

Ensure quality is maintained throughout the service delivery process within area of operational change management;

Coordinate and ensure quality of operational documentation review and delivery;

Build and maintain strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs).

B2 level of English minimum. Any knowledge of French is an asset.

Minimum 4 years of relevant education (master degree or equivalent) after the secondary school.

Minimum 4 years of IT professional experience;

Minimum 2 years of relevant professional experience in change management process or other ITSM process

Certification in ITIL/ITIL V3 or V4 Foundation or/and ITIL Specialist;

Working experience in ITSM ticketing tool;

Certification in Change Management is considered an asset;

Certification in DevOps Fundamentals or Foundation is considered an asset;

Certification in Prince 2 and/or Agile methodologies is considered an asset;

Good understanding of the software development lifecycle;

Highly organized and with strong collaboration skills.

English

ITSM 

ITIL

Our client within the European Institutions is currently looking for a Senior Service and Quality Management Expert to work on the coordination of operational change management activities to ensure effective service management.

Public

Senior Service and Quality Management Expert

€620

Location:

Strasbourg, France

Apply before:

31/01/2026

Project summary

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