Ensure project delivery within time, scope, and budget

Manage onboarding of new tools or features

Identify and mitigate project risks and issues

Engage stakeholders to understand collaboration needs and pain points

Lead change management efforts (communications, training, adoption strategies)

Conduct workshops, demos, and feedback sessions

Manage service delivery for collaboration platforms (M365, etc.)

Monitor ticket queues, SLAs, and service quality

Coordinate with support teams for incident resolution and problem management

Lead root cause analysis for recurring issues

Maintain a service catalogue and knowledge base for collaboration tools

Drive user adoption and digital literacy across departments

Identify and resolve barriers to adoption of collaboration tools

Collect user feedback and continuously optimize service delivery

Design user-centric solutions for productivity workflows

Define and enforce collaboration platform governance (naming conventions, access control, data classification)

Monitor compliance with IT security and data protection policies

Stay up to date with new features, releases, and best practices

Drive automation and workflow improvements to boost productivity

Run pilots and proof-of-concepts for new collaboration technologies

B2 level of English minimum. B1 level of French minimum.

University degree corresponding to EQF7 OR university degree corresponding to EQF6 + 2 years of relevant experience per each missing year of education up to 5 years

The services must be provided by a consultant having at least 15 years of experience in project and/or service management in the IT field, with at least 5 years’ experience in the field of collaboration and productivity within a large organisation.

The services must be provided by a consultant having at least one version of Project Management certification and at least one certification in Service Management.

The services must be provided by a consultant having the knowledge and expertise required in these specifications and proposed in the participant’s replies to the technical questionnaire. This will need to be proven during the live interview.

English

French

Microsoft Office

Our client within the European Institutions is currently looking for a Project/Service Manager to work on ensuring project delivery within time, scope, and budget, coordinating cross-functional teams, managing onboarding of new tools or features.

Public

Project/Service Manager

Negotiable

Location:

Luxembourg, Luxembourg

Apply before:

03/04/2025

Project summary

Languages needed

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