Coordination of the user documentation function and related training activities of the unit

Monitoring of work carried out by the team to ensure service quality

Elaboration of user documentation for information systems 

Elaboration and subsequent delivery of IS trainings

Coaching of first level and 2nd level support services

Creation of wiki pages, collaborative sites pages

Creation of videos in order to explain the use of software to users

Guidance regarding the use of information systems

Interaction with the business analysts, customer, users, project leaders, testers, developers, …

Participation in team meetings, project meetings of other teams, meeting with business services  or other stakeholders

Optionally provision of quality control tests associated with the tools developed by DG EAC

C1 level of English minimum. Any level of French is an asset.

Building training material, proficient in instructural design theories methodologies

Online teaching methods, Drupal good to have, analysis and problem-solving skills (easier to go through the documents), Jira etc.

At least 4 years of experience with Confluence

English

JIRA

Atlassian Confluence

Drupal

Our client within the European Institutions is currently looking for a Documentation & Education Specialist to work on the coordination of the user documentation function and related training activities of the unit.

Public

Documentation & Education Specialist

€450 - €475

Location:

Brussels, Belgium

Apply before:

31/12/2025

Project summary

Languages needed

Main skills

Project description

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