Customer relationship management aiming at the adoption of digital solutions

Creation of adoption dashboards and reports

Overseeing the adoption journey of several types of stakeholders

Resolving stakeholder complaints quickly and efficiently

Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions

Identifying the services needed to ensure stakeholder satisfaction

Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation

Managing communications and defining strategies to increase results in line with defined adoption targets

Creating and enforcing plans that help meet the needs of stakeholders

Follow up on cost of solutions put in place for the customers

Administration of the solution put in place for the customers

C1 level of English minimum. Any level of French is considered an asset. 

Knowledge of customer relationship management practices and tools

Good technical knowledge on the projects aspects

Good knowledge of project management tools e.g. MS Project, Microsoft Excel

Knowledge in software development methodologies and general architectural knowledge

Very good communication skills with technical and non-technical audiences

Capability to write clear and structured technical documents

Ability to participate in technical meetings and good communication skills

Ability to work autonomously, managing his/her own workload independently

Strong interpersonal skills and ability to understand what each stakeholder wants and needs

Aptitude to foster positive relationships

Capability of integration in an international/multicultural environment

Ability to participate in multilingual meetings

Ability to work in multi-cultural environment, on multiple large projects

Ability to understand, speak and write English

English

MS PROJECT

Excel

ITIL

Our client within the European Institutions is currently looking for Customer Relationship Management specialist to manage communications and define strategies to increase results in line with defined adoption targets.

Other

Customer Relationship Management Specialist

Daily rate: €615

Location:

Brussels, Belgium

Apply before:

11/05/2026

Project summary

Languages needed

Main skills

Project description

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