Conduct structured analysis of business workflows, and service usage to identify inefficiencies and  recommend optimization opportunities

Translate complex operational data into business-relevant insights, supporting decision-making for  managers and executives

Develop data models, dashboards, and visualizations to communicate key trends, patterns, and risks

Assess the performance and quality of business services designed to internal users, ensuring service level objectives are met

Act as a liaison between business users and technical teams to ensure service offerings align with user expectations and business needs. • Define metrics and KPIs to assess the quality and effectiveness of business services. 

Support forecasting, demand planning, and capacity management using data-driven methods

Implement lightweight service governance practices adapted to business environments

Support the definition of SLAs and OLAs for business-critical services, ensuring accountability across  support teams

Define the continuous improvement cycle by incorporating user feedback, usage metrics, and service  incident data

Engage business stakeholders to elicit requirements and ensure analytics align with operational goals

Present findings and recommendations clearly and persuasively to both technical and non-technical  audiences

Support training and knowledge sharing across teams on tools and best practices for business data usage.

B2 level of English minimum. Any knowledge of French is an asset.

5–7 years of experience in business or data analysis, preferably in service-oriented or operationally intensive environments

Certifications in business analysis, data analytics, or ITSM are considered assets

Experience with agile delivery environments and fast-paced transformation projects.

English

PowerBI

Tableau

Excel

Python

R Programming Language

Our client within the European Institutions is currently looking for a Business, Processes and Data Analyst to work conducting the structured analysis of business workflows, and service usage to identify inefficiencies and recommend optimization opportunities.

Public

Business & Data Analyst

€315 - €360

Location:

Brussels, Belgium

Apply before:

26/05/2025

Project summary

Languages needed

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Project description

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